PAYMENT POLICY

PRICING INFORMATION

The product prices listed on our website are up-to-date. Despite our best efforts to ensure accurate labeling, errors in data entry and updates may occur. DollyAunty reserves the right to cancel any order if the price listed was incorrect. In such cases, we will fully refund any payments received. DollyAunty may contact you for further instructions or cancel your order and notify you accordingly. Please note that product prices may vary between our website and DollyAunty stores. Prices are subject to change without prior notice.


All prices on this website are listed in Singapore Dollars. For international card transactions, the bank’s exchange rate and applicable charges will apply. We have no control over these rates and charges. Any disputes or queries regarding exchange rates and bank fees should be directed to the bank or institution that issued your card or payment method.


PROMOTIONAL CODES

Promotional codes are limited and may expire or be discontinued at any time without notice. They are void where prohibited by law and cannot be copied, sold, or transferred. Promotional codes are not redeemable for cash and may be cancelled or changed at any time for any reason without notice. We reserve the right to impose conditions on the use of any promotional code at our discretion.

 

PAYMENT FAILURE

Please retry making the payment after ensuring that all the information entered is accurate. This includes verifying your account details, billing addresses, delivery addresses, and passwords. Accurate information is crucial to successfully process your payment.

In the event that your payment is debited from your account despite a payment failure, rest assured that the amount will be credited back to your account. This process typically takes 7-10 days, contingent upon receiving confirmation from the bank. We appreciate your patience and understanding during this time.

 

PAYMENT SECURITY

Transactions on our website are safeguarded by SSL (Secure Sockets Layer) technology and Secure Data Encryption using a robust 1024-bit process. This ensures that any information you enter while transacting with our webstore is transmitted in a Secure Socket Layer (SSL) session. This session encrypts your data, protecting it from unintentional disclosure to third parties.

We adhere to the best security practices adopted by major online vendors, ensuring that all payments are processed in real-time. This provides you with enhanced security and immediate peace of mind.

Please note that we do not store or handle your credit card and debit card information. Instead, this sensitive information is managed directly by our authorized payment gateway provider. This provider complies with the regulations and requirements of various banks, institutions, and payment franchises with which it is associated.

 By using our website, you can be confident that your transactions are secure and your personal information is protected.